1. How long does it take you to reply to a request for quote?
Requests for quotes sent to AGIT are received and examined by our Technical Office. Our technicians may ask for further information and specifications and then draft a proposal which confirms feasibility and describes the suggested manufacturing process, prices and delivery times in detail. You will usually receive an answer from AGIT after only two working days from your request. For special jobs, such as large parts or particular materials, our technicians may need to discuss details with you to make sure that our proposal complies perfectly with your specifications. In these cases, it may take a little longer to receive our reply but in all cases we will do everything possible to answer within a few working days. Naturally, the more accurate and detailed the request, the easier it will be for our Technical Office to send you a quick, cost-effective quote. You can attach documents and specifications to the contact form to help us find the perfect solution to your request from the start.
2. How fast can you deliver? When will you be sending the seals and gaskets that I ordered?
A normal job will take approximately 10 days from reception of the order to delivery. Faster deliveries are possible in case of special needs. Special jobs (particular sizes, amounts or technical constraints) may differ. In this case, our Technical Office will evaluate the specific situation, define the process, set up the systems and inform you when your order will be actually delivered.
3. How should I send you my order for making seals and gaskets?
AGIT accepts requests and orders via fax, telephone, e-mail and using the contact form on the website. Digital documents can be attached to the form. For faster replies to requests, quotes and orders, please provide all the information, specifications and technical constraints you deem necessary to the AGIT Technical Office. Written communications are recommended for previously examined requests and orders, while the telephone is advisable for generic requests for information and whenever an immediate answer is needed.