{"id":3278,"date":"2018-02-08T11:27:06","date_gmt":"2018-02-08T10:27:06","guid":{"rendered":"http:\/\/www.agit.it\/faq\/"},"modified":"2023-03-03T15:26:49","modified_gmt":"2023-03-03T14:26:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.agit.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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1. What are the response times to a request for a quote?<\/strong>
Once the request for an estimate has been forwarded to AGIT, it is taken over and analyzed by our technical office, which requests, if necessary, further information and specifications and subsequently formulates a proposal which, once feasibility is confirmed, presents the production process in detail proposed for the realization, the price and the delivery times. Usually, AGIT only needs 2 working days from the date the request is forwarded to communicate its response. In the case of special processes, perhaps on large pieces or for particular materials, some comparison steps may be necessary between the AGIT technical office and the client, to avoid incurring in discrepancies between what was requested and the proposal developed by AGIT. In this case, the time required for a definitive response may be extended, but we always do everything possible to keep it within a few working days. Naturally, the more precise and detailed the request that arrives at our technical office is, the easier it will be to take charge and the economic quotation. For this reason, our contact form also allows you to attach any project documents and specifications that can help and guide us right away to find the optimal solution to your request.<\/p>\n

2. What are your delivery terms? How soon can you deliver the gaskets I ordered?<\/strong>
Normal processing generally takes 10 working days from receipt of the order, after which the pieces are delivered to the customer. Of course, faster delivery terms are possible in the face of special customer needs. Different speech must be made for any special processes, which can be such due to the dimensions of the pieces, their quantities, the technical constraints that the project presents. In these cases it is the responsibility of the technical office itself to evaluate the specific situation and, once the production process has been defined and the plants have been set up, to inform the customer of the time it will actually take to complete the delivery.<\/p>\n

3. What is the best way to forward my gasket manufacturing inquiry to you?<\/strong>
AGIT accepts requests and orders both by fax, by telephone, by e-mail, and through the contact form<\/a> on the site, a form which also manages digital attachments.
In order to be able to manage requests, estimates and orders more quickly, it is advisable that these reach the AGIT technical office complete with all the information necessary for verifying the feasibility and the consequent drafting of the estimate.
In particular, remember to send us, when available, dimensioned drawings (preferably in dxf\/dwg format), any request for certification or specific analysis of material or measurements and any reference technical sheets and, if useful for identifying the best solutions for custom or specials, also photographs of the finished parts or of the machines and assembly assemblies.
Written forms of communication are preferable for already developed requests and orders, while the use of the telephone is suggested for more general requests for information or for which an immediate response is required.<\/p>\n

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1. What are the response times to a request for a quote?Once the request for an estimate has been forwarded to AGIT, it is taken over and analyzed by our technical office, which requests, if necessary, further information and specifications and subsequently formulates a proposal which, once feasibility is confirmed, presents the production process in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

1. Quali sono i tempi di risposta ad una richiesta di preventivo?<\/strong>\r\nUna volta inoltrata ad AGIT la richiesta di preventivo, questa viene presa in carico e analizzata dal nostro ufficio tecnico, che richiede, se necessario, ulteriori informazioni e specifiche e successivamente formula una proposta che, confermata la fattibilit\u00e0, presenta nel dettaglio il processo di produzione proposto per la realizzazione, il prezzo ed i tempi di consegna. Solitamente sono necessari ad AGIT solo 2 giorni lavorativi dalla data di inoltro della richiesta per comunicare la propria risposta. Nel caso di lavorazioni speciali, magari su pezzi di grandi dimensioni o per particolari materiali, possono essere necessari alcuni passaggi di confronto tra l\u2019ufficio tecnico AGIT e la committenza, per evitare di incorrere in discrepanze tra quanto richiesto e la proposta elaborata da AGIT. In questo caso il tempo per la risposta definitiva pu\u00f2 dilatarsi, ma facciamo sempre tutto il possibile perch\u00e9 si mantenga nell\u2019ordine di poche giornate lavorative. Naturalmente quanto pi\u00f9 la richiesta che arriva al nostro ufficio tecnico \u00e8 precisa e dettagliata, tanto pi\u00f9 sar\u00e0 facile la presa in carico e la quotazione economica. Per questo il nostro form di contatto vi consente anche di allegare eventuali documenti e specifiche di progetto che possono aiutarci e guidarci sin da subito a trovare la soluzione ottimale alla vostra richiesta.\r\n\r\n2. Quali sono i vostri termini di consegna? In quanto tempo potete fornire le guarnizioni che ho ordinato?<\/strong>\r\nUna normale lavorazione dura in genere 10 giorni lavorativi dal ricevimento dell\u2019ordine, al termine dei quali i pezzi vengono consegnati al cliente. Possibili naturalmente termini di consegna pi\u00f9 rapidi di fronte a speciali esigenze della committenza. Diverso discorso deve essere fatto per eventuali lavorazioni speciali, che possono essere tali per le dimensioni dei pezzi, per i loro quantitativi, per i vincoli tecnici che il progetto presenta. In questi casi \u00e8 cura dello stesso ufficio tecnico valutare la specifica situazione e, una volta definito il processo produttivo e allestiti gli impianti, comunicare al cliente il tempo che occorrer\u00e0 effettivamente per portare a termine la consegna.\r\n\r\n3. Qual \u00e8 il modo migliore per inoltrarvi la mia richiesta di produzione di guarnizioni?<\/strong>\r\nAGIT accoglie richieste e ordini sia via fax, sia per telefono, sia per e-mail, sia attraverso il form di contatto<\/a> presente nel sito, form che gestisce anche gli allegati digitali.\r\nPer poter gestire pi\u00f9 rapidamente richieste, preventivi e ordini, \u00e8 bene che questi pervengano all\u2019ufficio tecnico AGIT completi di tutte le informazioni necessarie per la verifica della fattibilit\u00e0 e della conseguente stesura del preventivo.\r\nIn particolare ricordiamo di inviarci, quando disponibili, disegni quotati (preferibilmente in formato dxf\/dwg), ogni richiesta di certificazione o analisi specifica di materiale o misure ed eventuali schede tecniche di riferimento e, se utile alla individuazione di migliori soluzioni per esigenze custom o speciali, anche fotografie dei pezzi finiti o delle macchine e degli assiemi di montaggio. \r\nSono preferibili forme di comunicazione scritta per le richieste gi\u00e0 sviluppate ed ordini, mentre si suggerisce l\u2019utilizzo del telefono per richieste di informazioni pi\u00f9 generiche o per le quali si richiede una risposta immediata.<\/div>","_et_gb_content_width":""},"yoast_head":"\nQuestions - Frequently Answered | AGIT<\/title>\n<meta name=\"description\" content=\"If you have a question and can't find the answer, contact Agit by email and by phone.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.agit.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions - Frequently Answered | AGIT\" \/>\n<meta property=\"og:description\" content=\"If you have a question and can't find the answer, contact Agit by email and by phone.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.agit.it\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"AGIT SRL DI BROLO RAG. 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